Shipping policy

Where we ship

We currently ship only to addresses in the contiguous United States (the 48 continental states and Washington, D.C.). We're not able to ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO addresses, or outside the United States at this time.

Shipping rates

Free shipping on orders of $49 or more
$4.99 flat-rate shipping on orders under $49

Processing time

Orders are packed and shipped within 1–3 business days (Monday–Friday, excluding holidays).

Delivery time

Orders ship from Donghai County, Jiangsu, China. Once your order has shipped, we aim for delivery within 8–15 business days. Carrier delays can happen from time to time, especially around holidays, but we'll always do our best to keep your order moving.

Tracking

As soon as your order ships, we'll email you a tracking number so you can follow it on its way.

Arrived damaged?

We pack every piece carefully, but crystals and prisms can still get knocked around in transit. If an item arrives broken or damaged, please contact us with photos within 7 days of delivery. In most cases, you won't need to send the item back. Once we've reviewed your photos, we'll send you a free replacement or give you a refund, whichever you prefer. This doesn't limit any rights you have under applicable law.

Lost or delayed packages

If your order hasn't arrived by the end of the estimated delivery window, please get in touch. We'll look into it with the carrier first. If the package is confirmed lost, we'll send you a free replacement or issue a full refund.